Refund policy
Last updated: 10 August 2026
We hope you are happy with your NOLTY purchase. If you change your mind, you may request a return within 14 days of receiving your order, subject to the conditions below.
This policy does not affect your statutory rights.
Returns
If you wish to return an item because you have changed your mind, please contact us at hello@nolty.co.uk within 14 days of receiving your order.
To be eligible for a return, the item should be returned in the same condition in which you received it and, where reasonably possible, in its original packaging. You will also need your receipt or other proof of purchase.
Once you have notified us that you wish to return your order, you must normally send the item back within 14 days.
To start a return, please contact:
Returns should be sent to: Pointblank Promotions Ltd, 57-61 Mortimer Street, London, W1W 8HS, UK
Please do not send items back to us without first contacting us, as this may delay the processing of your return.
For change-of-mind returns, you will normally be responsible for the cost of returning the item to us.
Damaged, Faulty or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if your item is faulty, damaged, incorrect or not as described.
Please email hello@nolty.co.uk with your order details and, where helpful, photographs showing the issue.
If the item is faulty, damaged, incorrect or otherwise does not meet your statutory rights, we will provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include a refund, replacement or other remedy.
Where a return is required because an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs.
Exceptions / Non-Returnable Items
Certain items may not be eligible for change-of-mind returns where an exception is permitted by applicable law, including:
- personalised or custom-made products
- gift cards
Please contact us at hello@nolty.co.uk if you have questions about whether a particular item can be returned.
These exclusions do not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.
Sale items are subject to the same statutory rights as other items. Any additional return conditions applicable to promotional or clearance products will be clearly stated where permitted by law.
Exchanges
If you would like a different product, colour or version, the quickest option is normally to return the item you have in accordance with this policy and place a separate order for the replacement item.
UK and EU Cancellation Rights
If you are a consumer purchasing online in the United Kingdom or European Union, you generally have a legal right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to certain legal exceptions.
To exercise this right, please contact us at hello@nolty.co.uk within the applicable 14-day cancellation period and clearly inform us that you wish to cancel your purchase.
After notifying us of your cancellation, you must normally return the goods within a further 14 days.
You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning. We may be entitled to reduce your refund if the value of the goods has been diminished as a result of handling beyond what would reasonably be permitted in a shop.
Unless the item is faulty, damaged, incorrect or not as described, you will normally be responsible for the cost of returning the goods to us.
Refunds
Once we receive your return, we will inspect it and process your refund in accordance with applicable consumer law.
Approved refunds will be issued to your original payment method.
For cancellations covered by statutory cancellation rights, we will refund the price paid for the returned goods and, where required by law, the cost of the standard delivery option originally paid by you.
If you chose a more expensive delivery method than our standard delivery option, the additional delivery cost may not be refundable.
We will process refunds within the period required by applicable law. Your bank, card issuer or payment provider may take additional time to display the refund in your account.
Your Statutory Rights
Nothing in this Refund & Returns Policy limits or excludes your statutory consumer rights.
Consumers in the United Kingdom and European Union may have additional legal rights where goods are faulty, damaged, not as described or otherwise fail to meet the requirements of applicable consumer protection law.
These rights are separate from the 14-day change-of-mind cancellation right described above.
Contact Us
If you have any questions about returns or refunds, please contact:
Pointblank Promotions Ltd trading as NOLTY UK & Europe
Email: hello@nolty.co.uk
Return address:
Pointblank Promotions Ltd, 57-61 Mortimer Street, London, W1W 8HS, UK