Shipping policy
Last updated: 10 August 2026
This Shipping Policy applies to orders placed through the NOLTY UK & Europe online store, operated by Pointblank Promotions Ltd trading as NOLTY UK & Europe.
Order Processing
We aim to process and dispatch orders as quickly as possible.
Orders are normally processed on business days, Monday to Friday, excluding UK public holidays.
Once your order has been dispatched, you may receive a shipping confirmation email with tracking information where tracking is available.
During busy periods, product launches, promotions or public holidays, processing and delivery may take longer than usual.
UK Delivery
We deliver to addresses throughout the United Kingdom where delivery services are available.
Available shipping options, estimated delivery times and applicable delivery charges will be displayed at checkout.
We aim to deliver orders within the estimated delivery times shown at checkout. Delivery estimates are provided as a guide and may vary depending on the destination and delivery provider.
European Delivery
We ship to selected countries within Europe.
Available destinations, shipping options, estimated delivery times and applicable delivery charges will be displayed at checkout.
Orders shipped outside the United Kingdom may be subject to local VAT, customs duties, import charges or handling fees depending on the destination and the way in which the order is shipped.
Where these charges are not collected by us at checkout, they may be payable by the recipient upon import or delivery.
Customers are responsible for applicable import charges where these are not included or collected at checkout.
Customs clearance may also cause additional delivery delays that are outside our reasonable control.
Delivery Times
We aim to deliver orders within the estimated delivery times shown at checkout.
Delivery times are estimates unless a specific delivery date or timeframe has been expressly agreed.
Where no specific delivery time has been agreed, orders will be delivered within the timeframe required by applicable consumer law.
If we become aware of a significant delay affecting your order, we will take reasonable steps to inform you.
Delivery Addresses
Please ensure that your delivery address and contact information are complete and accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at hello@nolty.co.uk.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be resent.
Lost, Damaged or Missing Orders
If your order arrives damaged, is incomplete, or you believe it has been lost in transit, please contact us at hello@nolty.co.uk with your order number and details of the issue.
Where appropriate, we will investigate the issue with the delivery provider and arrange a suitable remedy.
For consumer orders, risk of loss or damage generally remains with us until the goods are delivered to you or to a person identified by you to receive them, except where you independently arrange a carrier that was not offered by us.
Tracking
Tracking information will be provided where available for the delivery service selected.
Please note that tracking updates are provided by the relevant delivery provider and may not always update immediately after dispatch.
Returns
Shipping and delivery issues are separate from change-of-mind returns.
For information about returns, cancellations, faulty products and refunds, please refer to our Refund & Returns Policy.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Pointblank Promotions Ltd trading as NOLTY UK & Europe
Email: hello@nolty.co.uk
Address:
Pointblank Promotions Ltd
Gilmoora House
57–61 Mortimer Street
London, W1W 8HS
United Kingdom