Terms of service
Last updated: August 2026
OVERVIEW
Welcome to NOLTY UK & Europe.
This website and online store are operated by Pointblank Promotions Ltd trading as NOLTY UK & Europe ("NOLTY UK & Europe", "we", "us" or "our").
NOLTY UK & Europe operates this website and store, including all related information, content, features, tools, products and services (collectively, the "Services"), to provide customers with access to NOLTY products in the United Kingdom and Europe.
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.
These Terms of Service ("Terms"), together with our Privacy Policy, Refund Policy and any other policies referenced on this website, set out the terms that apply when you access our website or purchase products from us.
Please read these Terms carefully before using the Services.
By accessing our website or placing an order, you agree to these Terms. Nothing in these Terms affects your statutory rights as a consumer.
SECTION 1 – ACCESS AND ACCOUNT
You must be at least 18 years old, or otherwise have the legal capacity to enter into a contract in your country of residence, to place an order through our website.
When using the Services, you may be required to provide information including your name, email address, billing information, payment details and delivery address.
You agree that the information you provide is accurate, current and complete.
If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activities carried out through your account.
You must not transfer, sell or assign your account to another person without our permission.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products, including their colours, dimensions, materials and appearance, as accurately as possible.
However, the appearance of products may vary slightly depending on your device, screen settings and photography.
Product descriptions, specifications, availability and prices may be updated from time to time.
We reserve the right to discontinue products or limit quantities available for purchase where reasonably necessary.
Nothing in this section affects your statutory rights. Products supplied to consumers must be as described, of satisfactory quality and fit for purpose as required by applicable UK consumer law.
SECTION 3 – ORDERS AND CONTRACT FORMATION
When you place an order through our website, you are making an offer to purchase the products in your order.
After placing an order, you will normally receive an email acknowledging receipt of your order. This acknowledgement does not necessarily mean that your order has been accepted.
- A contract between you and us is formed when we confirm that your order has been accepted or when we dispatch your order, whichever occurs first.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable
- there is an obvious pricing or product information error
- payment cannot be authorised
- we reasonably suspect fraudulent activity
- we are unable to deliver to the requested destination
If we cancel an order after payment has been taken, we will refund the relevant amount.
Please check your order carefully before submitting it.
Your rights to cancel or return an order are described in our Refund Policy and in Section 6 below.
SECTION 4 – PRICES, TAXES AND PAYMENT
Prices displayed on our website are shown in the currency applicable to the relevant market or selected by you where currency selection is available.
Prices may change from time to time, but changes will not normally affect orders that we have already accepted.
Applicable VAT or other taxes will be displayed or included as required by law.
Delivery charges, where applicable, will be shown during checkout before you place your order.
For orders delivered outside the United Kingdom, local import VAT, customs duties, handling fees or other charges may apply depending on the destination and delivery arrangement.
Where such charges are not collected by us at checkout, you may be responsible for paying them to the relevant authority or delivery provider.
You agree to provide accurate and complete billing and payment information.
Payment must be authorised before we dispatch your order.
SECTION 5 – SHIPPING AND DELIVERY
We aim to dispatch and deliver orders within the estimated delivery times shown on our website or during checkout.
Delivery times are estimates unless we have expressly agreed otherwise.
For UK consumer orders, unless otherwise agreed, we will deliver products without undue delay and normally no later than 30 days after the contract is entered into.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier disruption, customs delays, severe weather, industrial action or other events beyond our control.
If there is a significant delay, please contact us at hello@nolty.co.uk.
For consumer purchases, risk of loss or damage to the products generally remains with us until the products are delivered to you or to a person identified by you to receive them, except where you independently arrange a carrier that was not offered by us.
SECTION 6 – CANCELLATION, RETURNS AND REFUNDS
If you are purchasing as a consumer in the United Kingdom or European Union, you generally have the right to cancel an online purchase within 14 days after the day you receive the goods, subject to certain legal exceptions.
You do not need to provide a reason for exercising this cancellation right.
To exercise your right to cancel, you must clearly inform us of your decision within the applicable cancellation period.
You can contact us at: hello@nolty.co.uk
After notifying us that you wish to cancel, you must normally return the goods within 14 days.
Unless the goods are faulty, incorrect or otherwise not compliant with your statutory rights, you may be responsible for the cost of returning them where we have informed you of this before purchase.
Returned products should be handled only to the extent reasonably necessary to establish their nature, characteristics and functioning. We may be entitled to reduce a refund where the value of goods has been diminished by handling beyond what would reasonably be permitted in a physical shop.
Certain products may be excluded from the statutory cancellation right where permitted by law, including certain personalised or made-to-order products.
Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods are separate from the 14-day cancellation right and are not affected by these Terms.
Please refer to our Refund Policy for further information about returns and refunds.
SECTION 7 – INTELLECTUAL PROPERTY
The content of this website, including trademarks, logos, text, photographs, graphics, illustrations, videos, product designs, layout and other materials, is owned by or licensed to Pointblank Promotions Ltd, JMA Management Center Inc. (JMAM), or other applicable rights holders.
NOLTY is a brand of JMA Management Center Inc. (JMAM). NOLTY and associated names, logos, trademarks and brand assets are owned by or licensed to JMA Management Center Inc. and may not be used without permission from the relevant rights holder.
You may access and use this website for personal and lawful purposes only.
Unless expressly permitted by us or the relevant rights holder, you must not reproduce, distribute, modify, republish, commercially exploit or otherwise use material from this website in a manner that infringes intellectual property rights.
Nothing in these Terms transfers any intellectual property rights to you.
Shopify and its associated names and logos are trademarks of Shopify or its affiliates.
SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, applications, payment services or other functionality supplied by third parties.
We do not necessarily control these third-party services and their use may be subject to separate terms and privacy policies.
Where permitted by law, we are not responsible for third-party services that are outside our reasonable control.
Nothing in this section excludes liability that cannot lawfully be excluded.
SECTION 9 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience or information. We do not control third-party websites and are not responsible for their content, availability, privacy practices or terms.
If you purchase goods or services from a third party through an external website, the transaction will generally be between you and that third party.
Please review the relevant third party's terms and policies before entering into a transaction.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides the e-commerce technology that enables us to operate the store, but purchases made through the NOLTY UK & Europe store are made with Pointblank Promotions Ltd trading as NOLTY UK & Europe, not with Shopify.
Shopify may process certain personal information in connection with providing its platform and related services.
Please refer to our Privacy Policy and Shopify's applicable privacy information for further details.
SECTION 11 – PRIVACY
We process personal information in accordance with our Privacy Policy and applicable data protection laws.
Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers that help us operate the website, process payments, fulfil orders and provide customer services.
Please review our Privacy Policy for further information about how personal information is collected, used, stored and shared.
SECTION 12 – REVIEWS AND FEEDBACK
If you voluntarily provide reviews, comments, suggestions, photographs or other feedback relating to our products or Services ("Feedback"), you confirm that you have the right to provide that material.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that Feedback for purposes reasonably connected with operating, improving and promoting NOLTY UK & Europe and its products.
You must not submit content that is unlawful, defamatory, misleading, abusive, obscene or that infringes the rights of another person.
We may remove Feedback where we reasonably believe it violates these Terms or applicable law.
SECTION 13 – ERRORS AND INACCURACIES
We make reasonable efforts to ensure that information on our website is accurate.
Occasionally, however, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, availability or other matters.
We may correct errors and update information when identified.
If an error materially affects an order you have already placed, we will contact you where appropriate and provide any options or remedies required by applicable law.
SECTION 14 – PROHIBITED USES
You must use our website only for lawful purposes.
You must not:
- use the Services for unlawful or fraudulent purposes
- infringe our intellectual property rights or those of another person
- transmit malicious software, viruses or harmful code
- attempt to gain unauthorised access to our website, servers or systems
- interfere with the security or operation of the Services
- collect personal information about other users without lawful authority
- impersonate another person or organisation
- send spam or other unauthorised commercial communications through our Services
- use automated systems to access or extract data from the Services in a manner that violates applicable law or our reasonable technical restrictions
We may restrict or suspend access to the Services where we reasonably believe these Terms have been breached.
SECTION 15 – SUSPENSION AND TERMINATION
We may suspend or terminate access to an account or part of the Services where reasonably necessary, including where we believe there has been fraud, misuse, unlawful activity or a material breach of these Terms.
Termination does not affect rights or obligations that arose before termination.
SECTION 16 – OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- any other liability that cannot legally be excluded or limited
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that are not foreseeable or for business losses suffered by consumers.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
SECTION 17 – BUSINESS CUSTOMERS
If you purchase products primarily for business purposes, certain consumer protection provisions referred to in these Terms may not apply to you.
Unless otherwise agreed in writing, products purchased through the consumer-facing online store are not intended for commercial resale.
If you are interested in wholesale or business purchasing, please contact us through our wholesale or business enquiry channels.
Separate wholesale or B2B terms may apply to business purchases.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue in effect.
SECTION 19 – WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
SECTION 20 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy and other policies expressly incorporated into them, constitute the agreement between you and us relating to your use of the Services and purchases made through our online store.
Nothing in this section excludes rights or representations that cannot legally be excluded.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer resident in another part of the United Kingdom or another country, you may also benefit from mandatory consumer protection rights available under the laws of your country of residence.
Nothing in these Terms is intended to deprive you of mandatory consumer protections that apply to you.
Subject to applicable consumer rights regarding where proceedings may be brought, the courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms.
SECTION 22 – CHANGES TO THESE TERMS
We may update these Terms from time to time, for example to reflect changes to our Services, business practices or applicable law.
The latest version will be published on this page.
Where required by law, we will provide appropriate notice of material changes.
The Terms that applied when you placed an order will generally continue to govern that order.
SECTION 23 – CONTACT INFORMATION
If you have questions about these Terms, your order or our Services, please contact us at:
Pointblank Promotions Ltd trading as NOLTY UK & Europe
Email: hello@nolty.co.uk
Registered office: Gilmoora House, 57-61 Mortimer Street, London, W1W 8HS, UK
Company number: 09924913
VAT number: 354 8795 48
NOLTY UK & Europe is operated by Pointblank Promotions Ltd in cooperation with JMA Management Center Inc. (JMAM) in connection with the development, marketing and sale of NOLTY products in the United Kingdom and Europe.